The Body Toolkit Terms & Conditions
Holiday insurance is highly recommended for all guests and must be bought independently as it is not included in the retreat price. If for whatever reason you need to cancel your retreat place after you have booked with us, the following refund policy will apply:
- All cancellations must be received in writing.
- Any promotional inclusions (such as products offered in the package) will be deducted from any refund if applicable.
Cancellation by The Body Toolkit
The Body Toolkit reserves the right to cancel your booking and you may be charged up to 50% of the final booking amount if you fail to fulfil the following:
- Failure to provide us with written confirmation that there is no reason why you should not be attending the retreat by no later than two weeks before the commencement of your booking.
- Failure to pay the balance owing in full no later than three weeks before the commencement of your booking.
- Failure to provide us where requested, with a letter from your GP/Specialist stating that they are aware that you are undertaking a detox and are happy for you to do so.
Unforeseen Circumstances/Adverse Weather Conditions
In the unfortunate event that The Body Toolkit is forced to cancel any programmed detox retreat due to unforeseen circumstances, we will endeavour to give the guest as much prior notice as possible. In the event of cancellation by The Body Toolkit due to adverse weather conditions in the local area the option will be given to transfer to an alternative date or a full refund will be given, however, The Body Toolkit will not pay for any loss regarding pre-booked flights or trains. Only one alternative date will be offered, once this is booked, the normal terms and conditions will apply.
Guest cancellations due to Adverse Weather conditions will be considered on an individual basis and will be determined by the local weather conditions around The Body Toolkit retreat location. Cancellation costs as detailed above will be incurred if the Management at The Body Toolkit feel that it is possible for a guest to attend.
Once you have received written confirmation of your booking you have a further 24 hour period to cancel and obtain a full refund. After this period the following conditions will apply:
- A full refund less a 5% admin charge will be provided for all cancellations up to 90 days prior to start day of the booked retreat.
- A 50% refund will be provided on cancellations between 60-89 days prior to the start date of the booked retreat.
- A 30% refund will be provided on cancellations between 30-59 days prior to the start date of the booked retreat.
- No refund will be provided on cancellations between 29-0 days prior to the start date of the booked retreat.
- No refund will be provided for premature leaving of the retreat or failure to arrive at the retreat for any reason.
- If paying via instalments, the above conditions will apply based on the entire price of your booking and not just on any instalments paid.
- If paying via instalments, due to administration an additional 3% will be charged on all stage payments.
All retreat payments are due at least three weeks before your expected date of arrival of the booked retreat, unless otherwise specified. Clients whose balances are not received by the 21-day deadline risk forfeiting their retreat booking.
If booking within three weeks of the arrival date the full amount is due, please book via the website or email The Body Toolkit to arrange payment.
Use of credit or debit cards will not incur a surcharge if payments are cleared in full at the time of booking, however, please note that we do not accept American Express.
Products, supplements and additional treatments will be available on the retreat and can be paid for either by bank transfer (BACs) or in cash.
If you would like to change your retreat booking more than 59 days before the start date of your booked retreat, this is possible, however this will incur a £40 administration charge per booking plus any difference in the rate of the booking (if applicable). If you are looking to change retreats less than 60 days before the start date of your booked retreat, the above cancellation policy will apply.
Payment of Optional Extras
Additional treatments or activities are subject to availability and it is recommended that these are booked prior to your stay. To book any treatments, they must be paid for in full, prior to the retreat and by BACs. There is the option to pay for treatments in cash once at the retreat, but please note that priority will be given to clients who have pre-paid. Once booked additional bundles/treatments cannot be cancelled or changed. Please email The Body Toolkit for full details on the optional extras available at your chosen retreat.
Payments at the Retreat
Please note that payment for any additional items at the retreat; such as treatments, items purchased from the shop or extra-curricular activities will be charged at full price and can only be paid for by bank transfer or Pound Sterling cash.
Promotions and Discounts
If you have a promotion or voucher please email for guidance on how to book your place and redeem your discount. Discounts and supplements may vary from time to time and The Body Toolkit can alter these at anytime.
The Body Toolkit reserves the right to change any of the inclusive treatments in any package at any given time without prior notice. If for any reason a treatment has to be changed during your stay owing to staff illness, you will be offered a suitable alternative.
Travel (Flights, Trains or Hire Cars)
All transport to and from the retreat must be booked independently, although The Body Toolkit can advise in choosing the travel option that would suit you best.
For the retreats hosted at Garmoran Square, The Body Toolkit will offer a complimentary transfer from the nearest train station (Lochailort Train Station) to guests wishing to travel by train. Please be aware that if you have requested a transfer with us, we require your train details by the Tuesday before your arrival. This is to ensure that we can organise your transfers. Please note that failure to do so may result in waiting extended periods of time for the next available transfer. Please note that the retreat is located in a remote part of the Scottish Highlands and there is no regular taxi service available.
If you are under medical or psychiatric supervision, you must provide a Doctor’s certificate confirming your fitness to travel and take part in the retreat as well as notifying The Body Toolkit. Unfortunately The Body Toolkit is not suitable for those with psychiatric or deep emotional issues or those looking for counselling or therapy, as our team are not professionally qualified in these areas. In some circumstances and if the Retreat Manager feels it is necessary we may require a letter from your GP/Specialist stating that they are happy for you to go ahead with this kind of detox programme. We will automatically expect a GP’s letter if you have any blood sugar issues. If you are taking medication of any kind it is advised that you consult your doctor before arrival.
Our retreat is not suitable for children under the age of 12 years or for people with physical disabilities that cannot take care or responsibility for themselves as we do not have the resources or expertise. All pre-existing medical conditions, medication/treatment, allergies and intolerances MUST be disclosed at the time of booking. As well as any surgeries that have been undertaken in the past 6 months as it may not be possible for you to undertake all of the treatments included in your chosen package due to contra-indications.
Failure to notify The Body Toolkit at the time of booking will result in you not being able to undertake any treatments that may have possible contra-indications and no alternative treatments will be offered. In some cases where The Body Toolkit feels that un-disclosed health issues before arrival are too severe we reserve the right to ask the client to leave and a 50% refund of the total paid will be refunded.
In the event that a guest fails to inform The Body Toolkit of any pre-existing medical conditions or regular medication you are taking either at the time of booking, or in the Confidential Health Questionnaire upon arrival, The Body Toolkit cannot be held responsible for any health issues/complications that arise from possible contra-indications.
Unfortunately we will not accept pregnant women on any Body Toolkit detox programme.
Alcohol and Illegal Substances
Any guest that appears to be under the influence of alcohol or illegal substances upon arrival, or at any time during their stay, will be asked to leave with immediate effect and no refunds will be offered.
Rapid withdrawal from alcohol can be extremely dangerous and in some cases life threatening. The Body Toolkit is not a rehab facility, and we do not have the medical staff on hand to deal with possible withdrawal issues. If you feel you have an alcohol issue please discuss it with us prior to booking.
Damages & Losses
In all of our rooms you will find a bathrobe for use during your stay, if this is no longer in your room after you depart from the retreat we will automatically charge you for the retail price of the robe/s.
If you damage your room or any of the property within your room the cost of repairing / replacing / redecorating you will automatically be invoiced. Hair dye, bleach or tanning products must not be used under any circumstances and any colouring found on Tiling, Carpets, Linens or any other fittings will be charged for. Any spillages that result in staining on carpets, bedding or furnishings will be charged for. Where possible, The Body Toolkit will attempt to get the staining removed, however if this is deemed impossible by our cleaning contractors, the guest will be liable for the costs incurred by The Body Toolkit in replacing the item like for like. Breakages, Damage, Spillages/Stains discovered after check out will be notified in writing and charged to the guest.
Any guest found to be smoking in the accommodation, will be liable in terms with current legislation to pay a £200.00 fine. On top of this, a charge of £100.00 will be incurred for the cost of deep cleaning the area where the guest was smoking. If a guest is found to have been smoking in any bedroom/cottage the guest will also be charged £100.00 per day for any time that the bedroom is unable to be used.
Inappropriate Behaviour and Conduct
Any guest found to be:
- Smoking anywhere within the building (please also read Breakages, Damages and Spillage)
- Consuming or concealing food or alcohol in their bedroom
- Taking or smoking illegal substances
- Actively ignoring safety/health guidelines
- Undertaking ‘home-style’ DIY detox supplements or treatments of any kind
- Abusing or Misusing of any property of The Body Toolkit or that of the retreat locations
Will be asked to leave with immediate effect, and no refund on package costs will be offered and all booked additional treatments/bundles will still be charged.
Comments and Complaints
If you feel unwell or are unhappy with the retreat for any reason, please inform your Retreat Manager immediately and we will endeavour to take whatever action is required. Please bear in mind that any claims may be rejected if we are not given the opportunity to put matters right during your stay.
If a guest chooses to arrive late or leave before the end of the retreat, The Body Toolkit will not refund any unused nights’ accommodation and treatments cannot be re-arranged or refunded.
If you select a room within a shared cottage or lodge at one of our retreats then The Body Toolkit takes no responsibility for the actions of the person/s with whom you share the accommodation. If for whatever reason you are unhappy including but not limited to: clash of personalities; disagreements; snoring; other annoying habits etc, The Body Toolkit cannot be held responsible. The Body Toolkit retreats are for most of the year sold out, so unfortunately if an altercation arises then there may not be any other rooms/cottages/lodges available to move you.
All information provided on the website and any written and verbal form of correspondence is correct at the time of publication. However, due to mechanical faults, weather conditions, or what insurers call ‘Acts of God’, some amenities may be temporarily unavailable. Very occasionally, we may have to vary the advertised programme due to staff sickness or other unforeseen problems, in which case we will always try to provide an equivalent replacement. This may not always be possible, for example, if our therapist becomes unwell on day 2 of the retreat, it is likely that it will be too short notice to find another and treatments may well be cancelled. This is extremely rare, but could happen. The same applies to any of the activities, although we will always do our level best to make sure all activities go ahead if possible. We would also like to point out that The Body Toolkit team can change at any time and although we will always endeavour to have a suitable replacement there will be no compensation for the change in team member.
The Body Toolkit Will Not Accept Liability For:
- Any of the above events, or others beyond our control.
- Loss, injury, or damage (to you) or your personal property.
- Physical, medical or psychiatric conditions developing during or after your retreat.
Please check that your holiday insurance policy covers these and other contingencies.
Summer/Winter Variations in Retreat Programmes
In the cooler winter months we will be replacing the last juice or smoothie of the day with a homemade soup, made with local and organic produce. This is subject to weather conditions but we estimate that it will be usually introduced around the end of September.
The Body Toolkit Reward
Everyone who books and comes to a Body Toolkit retreat will benefit from our offer of 10% off your next Body Toolkit retreat.
- The discount does not apply to any extras such as treatments or optional extras.
- This discount is not in conjunction with any other offer.
- In order to qualify, you must make the booking in your name and personally attend the retreat.
Your Health and Wellbeing
Many health benefits are associated with regular exercise, juice detoxing and therapy treatments. However a small number of people should not participate in certain activities and should seek medical advice. In case of any doubt please consult a doctor before commencing physical activity/starting a juice detox/or receiving a treatment.
Assumption of Risk
By agreeing to these terms and conditions, I/we state that I/we wish to participate in the juice detox and all the activities, which may include (depending on retreat location) but are not limited to: aerobic & resistance exercise, running, walking, hill walking, cycling, mini trampolining, yoga, sauna, swimming (pool) and therapy treatments such as massage and colonic hydrotherapy. I/we realise that my/our participation involves the risk of injury and even the possibility of death. Furthermore, I/we confirm that I/we are voluntarily engaging in an acceptable level of exercise and The Body Toolkit is not responsible for any injuries or losses incurred whilst at the retreat, after the retreat or during the transfers.
If I/we suffer with any health conditions including but not limited to the following, I/we confirm that I/we have either consulted with a doctor before participating in physical activity/a juice detox/receiving treatment or I/we am accepting full responsibility for my/our own health and I/we acknowledge the risk involved.
Bone or joint or back problem/pain; high or low blood pressure; surgery or recent injury; diabetes or any other metabolic disease; raised cholesterol; heart condition; cancer; pain in your chest when you do physical exercise; unusual shortness of breath at rest or with mild exertion; pregnant; spells of severe dizziness or have lost consciousness; epilepsy; angina.
This contract is entered into under the laws of the United Kingdom and in agreeing to these terms and conditions you are doing so on behalf of yourself and any other parties included in your booking.